| FREQUENTLY ASKED QUESTIONS
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| 1. QUESTION: How can I find and book a hotel?
1. ANSWER: You can find a hotel based on hotel location and hotel class. Then you follow the three easy steps for final cofirmation.
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| 2. QUESTION: How do I know my reservation has been accepted?
2. ANSWER: A confirmation message will appear on your screen when your reservation has been completed.
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| 3. QUESTION: Do I receive a confirmation of the hotel booking?
3. ANSWER: Yes, you will receive an email confirming your hotel booking. A confirmation e-mail will also be sent to the address listed in your profile immediately after you complete your reservation. This e-mail will include your itinerary details including your reservations voucher.
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| 4. QUESTION: Do I have to pay now?
4. ANSWER: For reservations with full payment: the full amount of your reservation will be charged to your credit card account. A final reservation confirmation will be immediately given (by emails) in the form of a Reservation Confirmation Notice and a reservation Voucher.
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| 5. QUESTION: Do I have to send my credit card number through the Internet to make a reservation? Is your reservations process safe?
5. ANSWER: We make every effort to keep all your personal information, including your credit card number, secure. We only allow your credit card number to be transmitted to us over the Internet if your browser supports Secure Socket Layer (SSL) encryption. As you enter your credit card number, SSL encodes it so it is transmitted in a format that prevents eavesdropping or data theft. Once received by our secure server, your credit card number is never transmitted over the Internet again.
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| 6. QUESTION: Will my credit card be charged if I don't cancel and I don't show up?
6. ANSWER: If you do not cancel your reservation within the allowed cancellation period, Bookcostablanca.com will charge you the full amount of your reservation . If you have questions about the cancellation policy for your particular hotel reservation, please check the terms & conditions of this web site or contact our Customer Care Center for assistance.
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| 7. QUESTION: Are the prices for the hotels per room or per person?
7. ANSWER: Prices quoted on the hotel special offers section of the website are quoted per person per day.
The first price quotation following a specific hotel search is a total price taking into consideration the number of rooms, number of nights, number of persons and the minimum meal plan required to be able to book the room. After selecting the room type for booking, the next step of the booking process will allow you to add to the first quote supplements such as half board, full board, or all inclusive. Upon selection of one supplement, the booking engine automatically recalculates the original quote and adds the selected supplement for the selected meal plan. Any other mandatory supplements or discounts are clearly indicated and automatically taken into consideration in the quotation.
The total price mentioned in the final booking page, where you are asked to submit your personal details (name, city, country, etc., credit-card), is the total price for the package you have selected and represents the total amount to be paid.
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| 8. QUESTION: Are the prices for apartments per unit per day?
8. ANSWER: Yes, the prices for the apartment are per Unit per day. Please note that there could be exceptions.
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| 9. QUESTION: How can I book two different rooms?
9. ANSWER: When entering your hotel information you can add additional rooms in the room box menu.
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| 10. QUESTION: I will have a late arrival. Who do I need to inform?
10. ANSWER: When you have a late arrival, you can contact the customer care center for assistance.
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| 11. QUESTION: I have a comment about a recent stay at a hotel. Can I pass that along to someone?
11. ANSWER: Our customer care center will be available for all your comments and concerns throughout your stay.
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| 12. QUESTION: How does it work with taxes?
12. ANSWER: All prices are final; no extra changes will appear on your credit card when your booking is completed.
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| 13. QUESTION: Is breakfast always included?
13. ANSWER: No, breakfast is not always included. See your itinerary for more details of the terms & conditions.
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